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Customer Service essentials

Location
Online via Zoom
Event date
Time
9am-1pm
Member cost
$349+GST
Non-member Cost
$549+GST

This course will cover the importance of creating a customer service mindset when dealing with your most important asset in a business, your customers. It introduces the key requirement to have a strong product knowledge, effective communication and listening skills, and polished customer service etiquette.

Key audience:

This course is suitable for employees who interact with customers on a regular basis, whether by phone or in person, and people who would like to gain a strong, foundational level of knowledge about how to deal effectively with customers.

Learning outcomes:

  • Understand the importance of a customer service mindset.
  • Learn about customer service etiquette and how it’s unique for each business.
  • Explain the requirement for a strong product and service knowledge.
  • Demonstrate the pivotal role of good communication and listening skills.

Course Detail

Duration: Half day, online
Time: 9am - 1pm

Course includes:

Workbook.

To view our Terms and Conditions click here.

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Get in touch

Phone:
04 473 7224
Email:
info@wecc.org.nz
Postal Address
PO Box 1087
Wellington 6140
Head Office:
Level 13, NTT Tower, 157 Lambton Quay, Wellington 6011