Get in touch
- Phone:
- 04 473 7224
- Email:
- info@wecc.org.nz
- Postal Address
- PO Box 1087
Wellington 6140 - Head Office:
- Level 13, NTT Tower, 157 Lambton Quay, Wellington 6011
Click here to see other upcoming courses.
Duration: half day in person
Time: 9am - 1pm
Members: $349 + GST
Non-members: $549 + GST
Workbook, arrival tea or coffee, morning tea, lunch, afternoon tea.
This course will cover the importance of creating a customer service mindset when dealing with your most important asset in a business, your customers. It introduces the key requirement to have a strong product knowledge, effective communication and listening skills, and polished customer service etiquette.
Key audience:
This course is suitable for employees who interact with customers on a regular basis, whether by phone or in person, and people who would like to gain a strong, foundational level of knowledge about how to deal effectively with customers.
Learning outcomes:
We offer Inhouse training options for our course which can be tailored for your business. Enquire at training@businesscentral.org.nz
Click here to view our Terms and Conditions.